The DIADEM smart contract provides a shared view of mobile bills between the operator and the customer. Completely transparent and easily understood bills drastically reduce the number of customer bill queries to the operator reducing customer care costs
THE DIADEM PROJECT
Our Unique Value Proposition
There are over 7 billion global mobile service subscribers generating trillions of calls, messages, and data sessions annually. Servicing this demand whilst attempting to offer compelling propositions in a highly competitive market environment, is an on-going challenge for all Mobile Network Operators (MNO). In many cases, MNOs are constrained by traditional billing systems or traditional ways of forming a contract with the subscriber. Diadem will lever the innate ability of blockchain technology to provide a secure and de-centralised environment, and the power of electronic smart contracts, to provide an alternative billing, payment, and subscriber contracting architecture for MNOs.
How we're different
The solution provides a billing, payment, and subscriber contracting system for Mobile Network Operators (MNO) using de-centralised smart contracts on a blockchain platform. Abstracting the contract and billing mechanism from the operator’s traditional business support systems and moving it to a blockchain platform provides huge benefits for MNOs such as contract flexibility and transparency, additional security, cost reduction, and scalability.
The reduced operating expenses achieved through the implementation of blockchain technology allows rapid product launches for mobile network operators.
Provides bill transparency and reduces charging confusion - the biggest driver of calls to customer support.
Our solution scales easily to embrace new and growing markets.
Improve Time-to-Market for new products, services and bundles
"46% of all complaints are wireless related, the majority being billing disputes"
Commission for Complaints for Telecom-Television Services Canada
Diadem works with the three following core components.
OPERATOR CONTROL CENTRE
A portal through which the Operator can view and interact with the smart contract, communicate with subscribers, and write usage information into the smart contract.
An electronic smart contract in the blockchain which contains the contract information such as contract term, products & tariffs, pricing, subscriber information.
A mobile (or desktop) app through which a subscriber can view their bill and pay for services.
Our docs are open and constantly evolving